Shipping Info

We aim to ship orders within 2-5 working days. Any orders received Friday will be shipped on Monday or Tuesday.

(Holidays are not included and this period may vary during the sale and holiday periods.)

Express shipping within Thailand is complimentary for all orders.

Information for International Customers

Customs clearance may delay the shipping process, this is totally out of our control, KJ JEWEL cannot be held responsible for these delays.

All International packages are shipped DDU (Duties & Taxes unpaid), meaning these feels are not included in the price of goods purchased from our website.

It is your responsibility to pay these fees in order to receive your parcel.

We are unable to advise the amounts of what these feels may be, if applicable at all.

We recommend contacting your country’s custom office for an estimated charges & rates on packages coming from overseas.

Thailand’s post is our domestic carrier who passes it onto other carriers for international orders.

Returns Policy

  • We want you to be happy with your purchase. 

Returning of products will be accepted in cause the product is damaged by KJ JEWEL please consider this when purchasing thank you in advance

Please note that we have exceptions regarding our return and exchanging policy:

• We do not accept returns on any item that has been custom made, worn, re-sized or altered

• We cannot accept returns on gift cards or sale items.

• We cannot be responsible for damage that occurs during shipping.

• Earrings are non returnable due to hygiene reasons.

• Every return must be sent back in original packing and accompanied by a receipt.